Terms and Conditions

CONDITIONS OF USE

Welcome to our online store! The Welding and Safety Shop and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit The Welding and Safety Shop or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Welding and Safety Shop or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of The Welding and Safety Shop, with copyright authorship for this collection by The Welding and Safety Shop, and protected by international copyright laws.

TRADEMARKS

The Welding and Safety Shop trademarks and trade dress may not be used in connection with any product or service that is not The Welding and Safety Shop, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The Welding and Safety Shop. All other trademarks not owned by The Welding and Safety Shop or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The Welding and Safety Shop or its subsidiaries.

LICENSE AND SITE ACCESS

The Welding and Safety Shop grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of The Welding and Safety Shop. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The Welding and Safety Shop. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Welding and Safety Shop and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing The Welding and Safety Shop name or trademarks without the express written consent of The Welding and Safety Shop. Any unauthorized use terminates the permission or license granted by The Welding and Safety Shop. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of The Welding and Safety Shop so long as the link does not portray The Welding and Safety Shop, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any The Welding and Safety Shop logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. The Welding and Safety Shop and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Welding and Safety Shop reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant The Welding and Safety Shop and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant The Welding and Safety Shop and its associates and sub licensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify The Welding and Safety Shop or its associates for all claims resulting from content you supply. The Welding and Safety Shop has the right but not the obligation to monitor and edit or remove any activity or content. The Welding and Safety Shop takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from The Welding and Safety Shop are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

The Welding and Safety Shop and its associates attempt to be as accurate as possible. However, The Welding and Safety Shop does not warrant any product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by The Welding and Safety Shop itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY The Welding and Safety Shop ON AN “AS IS” AND “AS AVAILABLE” BASIS. The Welding and Safety Shop MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, The Welding and Safety Shop DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The Welding and Safety Shop DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM The Welding and Safety Shop ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. The Welding and Safety Shop WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting The Welding and Safety Shop, you agree that the laws of the state of DEFINE_STATE, DEFINE_COUNTRY, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and The Welding and Safety Shop or its associates.

DISPUTES

Any dispute relating in any way to your visit to The Welding and Safety Shop or to products you purchase through The Welding and Safety Shop shall be submitted to confidential arbitration in DEFINE_STATE, DEFINE_COUNTRY, except that, to the extent you have in any manner violated or threatened to violate The Welding and Safety Shop intellectual property rights, The Welding and Safety Shop may seek injunctive or other appropriate relief in any state or federal court in the state of DEFINE_STATE, DEFINE_COUNTRY, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to The Welding and Safety Shop. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at online@theweldingshop.co.za

Return and Refund Policy

Our policy lasts 7 days from the date of order receipt. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a credit refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and packaging must be undamaged.

To complete your return, we require a receipt or proof of purchase.

All consumables and accessories are not covered with any warranty, ie. Torches, Cables, Welding Helmets and the such. Only electronic machines (Welding Machines) will be covered with a 12 Workshop Warranty. Warranty repair claims need to be delivered to The Welding Shop in Henley on Klip, once received The Welding Shop will forward the item to the designated supplier where a repair warranty procedure will take place. All warranty repairs will be accessed prior to repair in order to determine if the product failure is due to a factory fault or the user’s negligence. There is no set time frame on warranty repairs, this will be determined by the original supplier and will depend on their current workload, on average a repair my take 7 working days. The Welding Shop cannot be held responsible and/or commit to any refund until the full assessment has taken place and the machine is warranted in good working order.

Any returns/exchanges, if granted, will carry a 10% handling fee.

There are certain situations where only partial credit refunds are granted: (if granted)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any items not returned in and with their original packing.
  • Any items returned in damaged original packaging.
  • Any item that is returned more than 7 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit refund.

No cash or transfers will be granted for any refunds, only credit with our store will be allocated to your account with The Welding Shop.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account with The Welding Shop.

If you’ve done all of this and you still have not received a notification of your credit being applied to your account, please contact us at online@theweldingshop.co.za.

No refunds will be approved for items that have shown signs of use, are scratched or dent and have not been returned in their original packing undamaged.

Only regular priced items may be refunded, unfortunately, sale items/specials cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged and the manufacturer or main distributor agrees on the exchange.  If you need to exchange it for the same item, send us an email at online@theweldingshop.co.za and we will send you the relevant details of the manufacturer or main distributor for your exchange. The Welding Shop will not be responsible for any delivery costs.

Shipping

To return your product, if granted, you will need to make the necessary arrangements for delivery to the manufacturer or main distributor at your own cost or you can negotiate this with the manufacturer or main distributor. We can provide you with a quotation for any collection or delivery which must be paid before the collection or delivery is booked.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When receiving your credit to your account, the cost of the original shipping costs and return shipping costs will be deducted from your credit refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When shipping your item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not held liable for any losses or damages caused during shipping.

Delivery Policy

We offer deliveries country wide via The Courier Guy, Delivery times frmaes are as follows:

  • Gauteng – 2 to 5 working days @ R95.00
  • Outside Gauteng (major city centres) – 5 to 7 working days @ R125.00
  • Outlying areas – 5 to 10 working days (dependant on The Courier Guy routes) to be quoted separately as outlying areas carry a surcharge.
  • Cash on Collection – 2 to 3 working days dependant on stock availability, you will be notified as soon as your order is ready for collection.

All delivery periods are dependant on payment, orders will only be dispatched for delivery once your payment has reflected in our account. No orders are permitted for delivery without payment and no cash on delivery options are currently available.

You may select cash on collection during your checkout process, please, note that depending on stock availibility your order may require two to three days before collection. You will be notified as soon as your order is ready for collection.

Delivery Address

Once your order has been processed and your delivery details have been provided please note there will not be any allowance for delivery address changes, should this be necessary you may be charged for a second delivery fee. Please also note that The Welding and Safety Shop does not deliver any goods outside of South African Borders. Orders outside of SA Borders need to be collected and the duties and costs are at the buyers responsibility.

Delivery Times

Deliveries are only made during working hours, not deliveries will be made after hours or on weekends and public holidays as we use The Courier Guy and work according to their trading times. Collections can be made on weekends only if this has been pre-arranged with a min of 48 hour notice.

Anyone may accept your parcel on delivery, so please ensure that the nessecary people of been notified if you are not available to receive your parcel. The Welding and Safety Shop takes no responsiblities for any missing parcels should the waybill be signed and the parcel accepted at the given address on the waybill.

If you have recived an incomplete order or the incorrect order, please notify us immediately at online@thewedlingshop.co.za or 087 160 0368 so that we may attend to your orders without further delay.

Tracking Orders

Once your order has been booked you will receive an email with your waybill referrence, this can be tracked via The Courier Guy Directly on JHB@THECOURIERGUY.CO.ZA or 0861 203 203.

Should you require any further information please email us at online@theweldingshop.co.za