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Terms and Conditions

Our policy lasts 3 days from date of receipt. If 3 days have gone by since your purchase, unfortunately we can’t offer you a credit refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

Warranty repair claims need to be handled directly with the manufacturer or main distributor, these details will be handed over to the customer on all warranty repair claims. The reason for this is that warranty repairs will be completed in a timely manner when dealing directly with the manufacturer or main distributor’s repair centre. Products sold with warranties by The Welding Shop are carried by the manufacturer or main distributors and The Welding Shop cannot be held responsible.

 

There are certain situations where only partial credit refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any items not returned in and with their original packing.

* Any item that is returned more than 3 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit refund.

No cash or transfers will be granted for any refunds, only credit with our store will be allocated to your account with The Welding Shop.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account with The Welding Shop, within a certain amount of days.

If you’ve done all of this and you still have not received a notification of your credit being applied to your account, please contact us at online@theweldingshop.co.za.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged and the manufacturer or main distributor agrees on the exchange.  If you need to exchange it for the same item, send us an email at online@theweldingshop.co.za and we will send you the relevant details of the manufacturer or main distributor for your exchange. The Welding Shop will not be responsible for any delivery costs.

 

Shipping

To return your product, once approved, you will need to make the necessary arrangements for delivery to the manufacturer or main distributor at your own cost or you can negotiate this with the manufacturer or main distributor.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When receiving your credit to your account, the cost of the original shipping costs and return shipping costs will be deducted from your credit refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

When shipping your item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not held liable for any losses or damages caused during shipping.